Refund policy

Return and Refund Policy

Food products are final sale
Because BBQ rubs are grocery products, all sales are final. We do not accept returns or exchanges for opened or unopened products, including returns based on personal preference or an ordering mistake.

Order changes and cancellations
If you need to request a change or cancellation, contact us as soon as possible at Dan@TampicoSpice.com. We cannot guarantee a change or cancellation after an order enters fulfillment.

Order issues
Please inspect your order when it arrives. If you believe you received an incorrect item or there is another issue with the order, contact us promptly at Dan@TampicoSpice.com with your order number and relevant photos so the issue can be reviewed.

Carrier damage
Orders are shipped through FedEx. If a package is damaged in transit, the customer may be required to file a claim directly with FedEx. Contact us at Dan@TampicoSpice.com if you need shipment or tracking information to support the claim.

Refunds
Refunds are issued only when required by law or when BBQ Bros Rubs approves a refund after reviewing an order issue. Approved refunds are returned to the original payment method. Banks and payment providers may require additional time to post the refund.

Gift cards
Gift cards are not eligible for return or refund unless required by applicable law.

Do not mail products to our business or mailing address. Unapproved returns will not be accepted.

Contact
Questions about an order, return, or refund can be sent to Dan@TampicoSpice.com.